nasty gal package never arrived

Verification can help ensure real people write reviews about real companies. There wasn't an invoice in my parcel, how can I return? So unfortunately we cannot accept returns that are over 28 days. She asked for my invoice number. It has still not arrived and it is now the 12th of December. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. They would now intentionally be sending this package to the wrong address. - AGG01743-152-12 I bought the gold chainmail dress from Nastygal for my birthday party last night. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: I dont have the package. I rather have not purchased if I had known! Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. Nice and simple and lovely! Login to our returns portal. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. I wanted to wear the item of clothing for 3 events in the past week and was not able to. Someone please help - this is not right. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready. You can find the details of your local post office here. Select your preferred return option (Print returns label at home or in store options). I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. Just click the link here and follow the steps below. My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Verified as valid. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. You can wait for your package to come back to us and well give you a full refund. Don't worry, just package your items in something non see-through, sealable & waterproof. Now I have an event to go to with no shoes. If this isnt available, in your area then youll need to get in touch with your local post office. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. (and shes lookin better than ever). I received a refund for one of the items (which I already received) so I know they have the second item in their possession. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. Once logged in to the portal, select the . Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Click here to get notifications about new complaints of Nasty Gal. In a matter of two hours, the dress started falling apart. 2. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Coupon Code. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. CROOKS. Customer service was fast and efficient! Your package might be coming in more than one shipment. I don't know what to do to get my refund from NastyGal. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. We're bummed things didn't work out for you, but here's the good news: You've got 45 days to send something back to us from the day you receive it. However it's great to know that Greziel was able to get this sorted for you. Why wasnt it specified on the order page? I have a very similar issue. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. View in Dark Mode. These things happen but so glad I got it sorted so quickly! Are Nasty Gal Clothes Actually Worth the Hype IRL? Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. Nastydress looks like a modern cloth-shopping website, the orientation is easy. Help future customers by talking about customer service, price, delivery, returns & refunds. Please note that we may share your email with the company to verify your order. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! Retailer website will open in a new tab. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. Step 3: Buy Nasty Gal Products from the Official Website. Desired outcome: 20%. I've tried tracking my package but it hasn't updated. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! 3. Have a lovely day, take care! The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! The package was expected to arrive by December 23. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. If you dont have your order number, log into your account here and then go to 'Order History'. This email was sent August 19, 2022 12:06pm. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company.

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